Aquifon Shared Services
Seven shared services, one accountable partner. Each is designed around your processes, tools and customers — then run by trained teams with clear SLAs and monthly reporting.
Your customers get a calm, knowledgeable human every time they reach out — by phone, email, live chat or social — whatever the hour. We recruit for empathy, train on your products and tone of voice, and run quality assurance on every interaction.
Faster responses, higher CSAT and a support cost that scales with volume — not headcount.
E-commerce, SaaS, telecoms, financial services and any business with customers in more than one time zone.
Customer experienceMinimise downtime and maximise productivity with a service desk that feels like your own IT department. From password resets to network setup and proactive monitoring, we handle L1–L3 support with clear SLAs and transparent reporting.
Fewer disruptions, predictable IT spend and a team that stays productive.
Growing companies without in-house IT, or IT teams who want to hand off the day-to-day.
TechnologyMove all your voice communication to a standardised cloud PBX. Every employee gets the same platform wherever they work, you retire the on-site exchange, and you pay a simple per-user rate.
Lower telephony bills, zero hardware capex and a phone system that scales in minutes.
Multi-site and hybrid teams, contact centres, and anyone still paying for an on-premise PBX.
CommunicationsFocus on growth while we run the processes behind it. We document your workflow, staff it with trained specialists, and report on turnaround and accuracy every month — so you get reliability without the management overhead.
Accurate, on-time processing at a fraction of in-house cost, with capacity that flexes around your peaks.
Operations-heavy businesses in retail, logistics, insurance, healthcare and professional services.
OperationsFrom day-to-day bookkeeping to month-end close and management reporting, our accountants keep your numbers accurate, compliant and always ready for your auditors — on the platforms you already use.
Clean books, faster month-end and clear reports that support better decisions.
SMEs and scale-ups that need a reliable finance function without a full in-house team.
FinanceGrow your online presence with specialists who treat your store like their own. We run search, paid social and email, keep your catalogue and platform optimised, and report on the metrics that matter: traffic, conversion and revenue.
More qualified traffic, higher conversion and a store that runs smoothly day to day.
Online retailers and brands that want growth without building an in-house marketing team.
GrowthOne of Africa's most trusted IT staffing partners. We source and place leading talent with niche technology skill-sets — from software engineers to cloud, data and security specialists — and stand behind every placement.
The right specialist in weeks, not months, with dramatically lower hiring risk.
Technology teams anywhere in the world that need skills fast, or want a dedicated offshore squad.
TalentStart small, prove the value, then scale. Every model comes with a named team lead, an agreed SLA and monthly reporting.
Full-time agents or specialists who work only for you, managed day-to-day by an Aquifon team lead. Best for steady, high-volume work.
Pay for capacity as you need it — ideal for overflow, after-hours cover and seasonal peaks. Live within days.
We take end-to-end ownership of a whole process — people, tooling, QA and continuous improvement — against outcome-based SLAs.
Tell us what's slowing you down. We'll recommend the right mix and send a proposal within 48 hours.