Aquifon Shared Services
Founded in Sandton to bridge the gap between businesses and top-tier talent, Aquifon now runs customer support, IT, finance, back-office and telephony for clients across three continents.
At Aquifon, we believe in the power of collaboration to drive innovation and success. We specialise in delivering customised outsourcing solutions that meet your unique needs — end-to-end Business Process Outsourcing designed to simplify your operations and elevate your performance.
Whether you need support for administrative tasks, customer service or specialised industry solutions, our team ensures seamless integration with your business to drive measurable results. From startups to established enterprises, we've partnered with businesses across industries — enabling them to focus on their core goals while we handle the complexities.
We are more than a service provider — we are your strategic partner, committed to your success.
To give every growing business access to world-class operations — the people, processes and platforms usually reserved for enterprises.
To be Africa's most trusted shared-services partner, known for measurable results and careers that change lives.
Six principles that shape how we hire, how we work and how we measure ourselves.
We succeed when you do. Every engagement is measured against your goals, not ours.
Rigorous hiring, continuous training and quality assurance on every interaction.
Transparent pricing, honest reporting and secure handling of your data and customers.
Scale teams up or down quickly and adapt processes as your business evolves.
We invest in African talent and build careers, not just headcount.
Cloud-first tooling, automation and analytics that keep improving what we deliver.
Every account has a named lead, a trained team and a desk you can visit. Here is what that looks like day to day.
Johannesburg delivery centre
24/7 support desk
Hybrid & remote specialistsWe offer a comprehensive suite of organised staffing solutions — sourcing and placing leading talent with niche technology skill-sets — alongside fully-managed operational functions for clients across a wide range of industries.
Aquifon starts by placing niche IT talent with clients across Southern Africa.
Clients ask us to run whole functions; our 24/7 contact centre and service desk are born.
Back-office, accounting and digital-marketing teams join the shared-services suite.
Offices in South Africa, Zimbabwe and the USA, connected on one cloud platform.
Delivery centres in Johannesburg and Harare, a client presence in Washington DC — and coverage of every time zone in between.
Consult with our experts and discover how a shared-services partner can transform your operations.