Aquifon Shared Services
Aquifon runs the functions growing businesses would rather not: 24/7 customer support, IT helpdesk, back-office and finance, cloud telephony and specialist tech talent — delivered from South Africa to clients across three continents.
Pick one service or hand us the whole back-office. Every team comes with a named lead, an SLA and monthly reporting.
Numbers our clients hold us to — reviewed together every month.
We bridge the gap between businesses and top-tier talent, delivering customised outsourcing that plugs straight into how you work — so you focus on your core goals while we handle the complexity.
A proven four-step onboarding that keeps you in control at every stage.
A free consultation to map your processes, volumes, tools and goals — and agree what success looks like.
We shape the team, SLAs, tooling and knowledge base around your business — never a template.
Recruited, trained specialists go live in phases, with daily check-ins until you're confident.
Ongoing QA, transparent dashboards and monthly reviews keep quality rising and costs falling.
From startups to established enterprises, we've partnered with businesses across a wide range of sectors — each with its own compliance, tooling and customer expectations.
Our delivery centres sit in Johannesburg and Harare, with a client-facing team in the Washington DC area — so there is always someone awake, trained and accountable for your operation.
Sandton, JohannesburgMost of our clients started with one service and have stayed for years.
“Aquifon took over our entire customer support function in under a month. CSAT went up, costs came down, and our founders finally got their evenings back.”
“Their helpdesk team feels like our own IT department — proactive, responsive and genuinely invested in keeping us running.”
“The move to cloud telephony was painless. Our US and Harare offices are now on one system with a single number — and the bill dropped by half.”
Book a free 30-minute consultation. We'll map your needs and come back with a tailored proposal — no obligation.